Hosted IVR Product
The ‘Cloud Based’ IVR (Interactive Voice Response) from Aadishesha helps you in automating all incoming calls that are recurring in nature. According to several research analysts, most of the inbound calls are frequent in nature, and therefore, do not require a customer service agent’s participation.
Hosted IVR
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Some of the incoming calls include pricing, account information retrieval, information updates/requests, password reset, flight information, etc. The major advantage of our IVR system is the call time for processing such calls is reduced to a large extent, thus enabling customer service agents to react only to complex or new issues. Your customer service agents can focus on those customers who have specific calling purposes (as opposed to generic queries like account balances), thus increasing your business efficiency and productivity. |
Applicability
- Financial Sector
- Hospitality Sector
- Transportation Sector
- Health Care Sector
- Automotive Sector
- Education Sector
The features needed by any small and large educational institution, are present in our IVR application. The entire IVR system can be automated, thus increasing the response time. This automation will radically improve the productivity and efficiency of the school’s administrative staff while providing a cost-effective and flexible service. It is designed in such a way that it suits best the teachers, parents, and students to be up to date with school activities and academic progress. Without any change in the database, the system can very well use the infrastructure. It can playback the needed information to the users, by performing any particular request.
Applications
- Course Information and Online Exams
- Online Survey
- Conferences for Students and Teacher Meetings
- Change of Route for School Bus
- Availability of Substitute Teachers
- Hotline for Homework
- Absence Notification
- School Information on Forthcoming Events
- Course Registration
- Checking up the Students’ Progress
- Course Grades